Help & FAQs
If you can't find the answer to your question below please get in touch
Tea & Brewing:
What is the 96° Club?
The 96° Club is about discovering new teas! Members receive teas to try in return for providing their feedback via online surveys. Interested… sign up and share your tea preferences! You can opt out anytime
What does 96° stand for?
96°C is considered the ideal water temperature to make the perfect cup of Assam tea. It has become our shorthand for our obsessive pursuit to bring you the perfect cup of tea
What are the caffeine levels in your teas?
Do you sell decaffeinated tea?
Not currently, however we do have a range of herbal teas that don’t contain caffeine
Are the teas suitable for vegans or vegetarians?
Our teas are suitable for both vegans and vegetarians
Teabag & Packaging:
How should I store my tea?
Store your sealed tea envelopes in the box they came in or in any other container you may have
Is 96° packaging environmentally friendly?
All our packaging is either recyclable or compostable. Our teabags, threads, and tags are made from plant-based materials and are industrially compostable, and our tea envelopes and boxes are recyclable
Why are 96° teabags wrapped in individual sachets?
Each tea bag is wrapped in a recyclable envelope to ensure the leaves stay as fresh as the day they were picked. This keeps the flavour intact, so every cup of tea delivers the same joy and freshness every time
Ethical Sourcing:
How do you maintain ethical sourcing when it comes to wages and living conditions for tea farms and factory workers alike?
Where appropriate, our teas are purchased from estates that have been certified by third party agencies for their fair wages and safe working conditions. Our teas from the EU and Japan are not certified.
Others:
Do you have any retail stores?
No. Our teas are currently available in Coles in Australia, on website and on Amazon
What do I do if an item I want to order is out of stock?
If an item isn’t available, please sign-up for our restock notification or email us on customer.service@curated-group.com
Can't find what you're looking for?
Can't find what you're looking for?
No problem-just reach out to us directly,
and we'll be happy to help.
